Benefits of a queue management system

A queue management system increases efficiency by enabling differentiation in the queue as well as assigning specific services to certain desks or employee profiles. It is also possible to prioritise certain services, allowing you to provide faster service via a fast-track counter. Thanks to our advanced monitor application, you are continuously informed about the current busy times in the pharmacy. The application signals the ideal moment to open an extra counter, allowing you to intervene proactively and optimise flow. Moreover, you can configure which notifications you receive, so that you are always in control.

When integrating the queue number system with a Track & Trace system or a Pharmacy Information System (AIS), the service can become even more personal and patient-oriented. This not only increases the quality of care, but also the satisfaction of both patients and staff. A growing number of pharmacies are implementing this approach because of its positive impact.

Through digital signage, you easily display information in the pharmacy or waiting room via TV screens. Patients frequently check these screens for their queue number, providing an ideal opportunity to share announcements, medication information and reimbursement details. It’s also possible to display general health centre or hospital information.

Digital signage helps ease perceived waiting times. Customise your broadcast with a mix of pharmacy-related information, health lifestyle videos, news, and weather updates for a varied and engaging experience.